Grievance Procedure

Doc’s Recovery House is a nonprofit recovery community organization. Our mission is to reignite the light in each person by treating them with dignity and respect while walking alongside their path to recovery. 

Doc’s Recovery House is dedicated to providing a supportive community where individuals in early recovery have a healthy and supportive environment, where everyone is treated with dignity and respect. We know there may be times we could improve and do better, and that is important to us.

Doc’s Recovery House is committed to meeting the needs and expectations of our residents and participants. We will work with you to try to resolve any conflict and try to provide a satisfactory outcome for all parties involved within 7 days, whenever possible. If you have a complaint and/or grievance or wish to participate or convey your feelings or a concern regarding any ethical or program issues during any program at Doc’s Recovery House, please follow the procedures outlined below.

1. Any Resident or Participant that has an ethical or program-based concern, or has a conflict they need to report, can report a grievance at any time to program staff or through the contact information below. 
   

2. Residents can file a grievance either verbally or in writing. A grievance slip can be requested in the staff office 24/7. If the Resident prefers to report the grievance verbally, a staff member can write the grievance form and submit it to their Program Manager.
   

3. Formal and informal grievances will be reviewed or discussed first with the Program Manager within 72 hours of reporting.
   

4. Most problems should be resolved with the Program Manager. If not, the Participant may appeal to higher levels of authority for a final decision, first, the Program Director, and if the issue cannot be resolved at the program-level, the Executive Director.
   

5. All grievances will receive a resolution within 7 days of filing, unless a more thorough review is needed. If an extension is needed, the Program Manager will reach out to the Participant with a status update and a goal date for resolution. 
   

6. Grievance review will conclude with the staff member reviewing the grievance noting a final decision or outcome in writing, a phone call or an in-person meeting. 
   

7. Residents can request a copy of this process at any time.

We will not retaliate against a participant of peer recovery services because of a complaint or grievance, and will work collaboratively to find resolution and carry out amends, peaceful dealings and recovery with dignity. 

If you have a complaint about the provider or the person providing your peer recovery support services, you may contact the Minnesota Alliance of Recovery Community Organizations or the Office of Ombudsman for Mental Health and Developmental Activities. 

Contact Information:

• Doc’s Recovery House
  Steve Coddington, Program Director, steve@docsrecoveryhouse.org;
  1821 Restoration Rd SW, Rochester, MN 55902
  

• Minnesota Alliance of Recovery Community Organizations
  800 Transfer Rd., Ste. 31, Saint Paul, MN 55114
  Phone: 612-888-9001, Email: info@marcomn.org
  

• Office of Ombudsman for Mental Health and Developmental Disabilities
  121 7th Pl E #420, St Paul, MN 55101, Phone: (651) 757-1800